Resolved Question: Is the following situation lawsuit-worthy against Ford Motor Company?

26 April 2011, 12:18 pm

RE: 2007 Ford Mustang, VIN: 1ZVHT80N275277473 Dear Ford Motor Company: I purchased a new 2007 Ford Mustang from Crown Ford (420 Merrick Road in Lynbrook, NY 11563) on December 6th, 2007. Ever since then, I have diligently maintained my car through the dealership every 3000 miles, on the mile (with service documents to prove it). On Tuesday, April 5th, 2011, I noticed that my car’s heater stopped working. Only cold air was blowing out of the vents. Then on Sunday morning, April 10th, the engine started making loud banging noises while I was driving on the Sagtikos Parkway on Long Island, the car overheated, and it suddenly stalled right then and there. I had the car towed from Islip to Crown Ford in Lynbrook for a total of $230.29. When the dealer examined my car on Monday (April 11th), they told me that my car needed to have the entire engine replaced due to a blown head gasket and cracked cylinder. At only 22,000 miles on the car, this is an absurdity. This dilemma is causing a huge inconvenience for me. As of April 27th, the car is STILL at the dealership. Whenever they say that my car will be ready by a certain day, a new part has to come in, further delaying the repair time. I commute back and forth every day to work AND school. There is no way that I can afford to lose this much time. Both my family and myself are being inconvenienced beyond belief. As such, I am requesting the following from Ford Motor Company: *** Complete reimbursement of my towing expenses ($230.92). Supporting documents were mailed to Ford Roadside Assistance Claims Reimbursement in Medford, MA. *** $0 in total repair costs. The vehicle’s 5-year/powertrain warranty is still in effect, and any problems indirectly caused by the engine that are not covered under this warranty must also be free of charge. *** A new 5-year/powertrain warranty on the new engine, NOT a 3-year one as I was told by the dealership, with the resetting of my odometer. How do I know for sure that the new engine really isn’t rebuilt??? If these requests are not met, I am prepared to pursue full litigation against Ford Motor Company for these egregious inconveniences and poor workmanship. Thank you.... Read More »

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